QuickPay Remittance: Why Are There Many Complaints?

Updated June 1, 2022

Hanggang ngayon, marami pa rin kaming natatanggap na bad comments about QuickPay remittance. Kalimitan ang reklamo ay hindi raw makita ang remittance reference number sa system ng Cebuana o MLhuillier o sa mga bangko. O masyadong matagal bago makarating ang remittance. O nakuha na ng iba yong padala.

Legitimate business naman ang QuickPay. Pag-aari ito ng dating National Commercial Bank (NCB), based in Saudi Arabia, one of the biggest banks in KSA and the biggest Islamic bank in the world. Noong April 2021,  ang NCB ay naging Saudi National Bank (SNB) na pagkatapos ng merger with Samba Financial Group. Now, SNB is the biggest bank in Saudi Arabia.

Ang suggestion ko is kung merong ibang legitimate remittance service sa inyo diyan sa Middle East, yon na lang muna ang gamitin ninyo.

Yong sa mga merong QuickPay remittance, kung hindi pa makita ang remittance sa Cebuana or MLhuillier, subukan nio sa bangko, kasi itong mga bangko ang mga direct partners ng QuickPay. See the list of partner banks below.

Kung hindi pa rin makita ang remittance sa bank systems after 3 to 5 days, sabihan nio na ang sender para i-follow-up nia sa QuickPay.

QuickPay Call Center in Saudi Arabia 24/7:   920000330

General Inquiries & Customer Support for Saudi National Bank
Inside Saudi Arabia: 8001160131
Outside Saudi Arabia : +966 126 279 666
E-mail: complaints@alahli.com​​

You can claim your NCB QUICKPAY remittance from these banks or remittance companies.
Go to the counters na merong naka-display na Remittance signs. Or ask the guards.
Sabihin nio lang QuickPay. Ang reference number o reference code is QPAY at 12 digits na reference number. Kung 8 digits lang ang naibigay, malamang Moneygram Remittance, so mag-claim sa mga nagse-service ng Moneygram, like BDO o Cebuana Lhuillier. Merong remittance form that you will fill-up and sign.

You can claim your remittance at any of these QUICKPAY partners:

Asia United Bank
BDO
BPI
ChinaBank
Metrobank
MyRemit, a Kapamilya Service of TFC
PNB Savings Bank
RCBC
SMART Money

If your sender sent you a Quick Pay Cash Pick-up code or transaction reference number:

The code starts with “QPAY” followed by 12 digits.

If your sender sent you 8 digits, it is a MoneyGram Cash Pickup code or  transaction reference number:​
MoneyGram Pick-up code is 8 digits

 

Bring at least 2 valid IDs. Dapat merong photo na naka-embed at least sa isang ID.

 

If above banks are far from your place, you can claim from the partners of MyRemit, a Kapamilya Service of TFC (an ABS-CBN subsidiary).

You can also claim your remittance from any of these MyRemit partners:

Bayad Center

Cebuana Lhuillier

GCash Remit

GPRS

LBC

MLhuillier

Palawan Pawnshop

 

Banks:

Enterprise Bank

One Network Bank

Philippine Veterans Bank

 

List of IDs Accepted by MyRemit Remittance Partners:

Driver’s License

Passport

PRC ID

NBI Clearance

Police Clearance

Postal ID

Voter’s ID

Barangay Certification

GSIS e-Card

SSS ID

Philhealth Card

Senior Citizen Card

OWWA ID

OFW ID

Seaman’s Book

ACR or ICR

HDMF or Pag-ibig Fund Card

AFP ID

Any ID issued by a Government Office or GOCC

NCWDP ID

DSWD Certification

IBP ID

Company IDs

 (issued by companies registered with the BSP, SEC or IC)

Student photo ID, with signature of school head, with clear photocopy (for students below 18)

 

Dapat ang mga IDs ay:

 

1. Not expired (pag merong expiration date sa ID)

2. Merong photo (if applicable)

3. Merong signature of ID owner

4. No erasures

5. Walang signs of tampering

 

What is QUICKPAY?

It is a remittance service offered by Saudi National Bank (SNB) (formerly National Commercial Bank or NCB) to OFWs in Saudi Arabia, Qatar and other Middle East countries where there are SNB QuickPay centers and SNB ATMs.


How to be a QuickPay Remittance member:
. Go to an NCB QuickPay Center with your Iqama and ask to open a Quick Pay Remittance Membership.
. It is FREE and NO MAINTAINING BALANCE is required.
. You will fill up a registration form. You will be given an ATM card.
. Register also your beneficiary. Ask for a Beneficiary Registration form. Make sure you write your Beneficiary’s Name, Bank Name and Bank Account Number correctly.

Be careful in writing your details. Even if just one letter or just one number is wrong, you remittance will be delayed, rejected by the receiving banking system, or will not be released by the beneficiary’s bank or remittance partners.