7.24.2013

BDO Kabayan Savings Account -- BDO Passbook Lost

By Nora
Here are the rules that you need to know in case you lose your BDO Kabayan Passbook:

Submit to your BDO branch a notarized Affidavit of Loss of Passbook.

Excerpts from BDO Kabayan Passbook's Rules and Regulations:

2.  DEPOSIT PASSBOOK --  Upon opening of a savings account, the Bank will furnish the depositor a deposit passbook in which all deposits and withdrawals made by the depositor will be entered by the Bank.

A depositor must, under no circumstances, write anything on the passbook, as the Bank will not be responsible for any sum not properly recorded and acknowledged thereon. No entries other than those effected by the Bank itself shall be recorded in the passbook. In the event of any discrepancy between the entries in the passbook and those appearing in the records of the Bank, the latter shall prevail.

No deposit or withdrawal will be permitted by the Bank unless the passbook is presented by the Depositor. The savings passbook should be carefully kept by the Depositor.

If the passbook is lost, mislaid or stolen, the Bank should be immediately notified by the depositor in writing by executing an Affidavit/Declaration of Loss to be duly notarized and submitted to the Bank.  Consequently, the Bank will not be held liable for payments made to any person who shall present such passbook if no Affidavit/Declaration of Loss was submitted by the depositor prior to the payment.

The savings account may be closed and a new account opened or a replacement passbook may be issued under the old account number at the option of the depositor.  In either case, the Bank will enter the balance outstanding to the depositor's credit as shown in the books of the Bank.

33 comments:

  1. Ok madam this was very helpful to me im ofw so im worried dats my only money when i go back dis nxt april.Yes in philippines they will ask 3kinds of ID's if u wdraw over the counter.so im planing i will just wdraw my money here in hk converting it to hk dollar.i hope i can find an atm machine with mastercard logo.by d way mam can i used another atm machine if the bdo machine dont hve a mastercard logo for example can i used metro bank atm machine.waiting for response thnx

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  2. By the way mt atm is not yet activated can i activatw my atm here in hk..how to activate atmcard here in hk.plsss

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  3. About withdrawing at an atm machine not owned by BDO HK: Yes, you can withdraw at any atm machine with Mastercard logo, even if it's not a BDO HK atm.

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  4. About activating your BDO atm card abroad: Sorry you cannot activate your BDO atm card abroad. Your card can only be activated at a BDO atm machine here in the Philippines

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  5. You can call BDO Philippines 001-800-8-631-8000 and ask them to put on hold your passbook account because you lost your passbook. Tell them you're presently in HK.

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  6. Ok thnx..so if i call d bdo to put on hold my passbook..can i still withdraw my money when i go back to philipines dis cominh april when i activate my atm card in the phil.

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  7. Yes. First, tell them you lost your passbook, and you're in HK. Then ask them what should be done to protect your money in the account until the time you can appear at the bank in person.

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  8. Thank you madam..what if i will ask a replacement for my passbook how long will it takes before they can replaced it.I lost my pasbook here inside the house but i cannot find so im planning to ask a replacement for my lost passbok .

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  9. About replacement of lost passbook: Yes, the bank can replace your lost passbook. But this will be done after you appear in person at your branch presenting them an affidavit of loss of passbook and your IDs.

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  10. Hi madam..how can i know if my ATM card is already activated or not..

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  11. About atm card activation: If you have changed your PIN, then you have activated your atm card.

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  12. Hlu madam i did not change my PIN because i did not used my atmcard since before..is the PIN of ATM located at the back of the Atm card

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  13. About PIN change: Usually banks have a deadline for first PIN change... to protect the atm card owner. Is this a BDO atm card? Try making your first PIN change if you're still allowed. Your default PIN is 123456. Change it to your own 6-digit PIN.
    If no longer allowed, go to your branch and inquire. Your default PIN might be reset, or you might get a replacement card.

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  14. Yes its Bdo atm card the atm of my bdo kabayan pasbook..can i used the atm machine here in hongkong to try my first PIN change..

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  15. About PIN change: Sorry but BDO PIN change must be done at a BDO atm machine here in the Philippines. The BDO machine there is operated by BDO Hong Kong and not directly connected to BDO machines here -- you cannot change your PIN there. You can withdraw or make balance inquiry there, but not change PIN. Ask others too

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  16. Hi madam Nora Tamba
    Can i ask you something about my lost BDO Kabayan savings ATM card? Please....

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  17. i have saving account bt i forgot the pin that i use.i want to send and save money.bt the problem i forgott the pin.can i still send money and withdraw it when i come to philippine.

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    Replies
    1. About sending money to your BDO account, PIN forgotten: If you're sure your account is active, yes, you can send to your account even if you forgot your ATM PIN. When you get back, visit your branch with your IDs and request for a replacement ATM card then activate it. Meanwhile, if you need your money you can withdraw over the counter. If your account is an atm-only account, you'll be charged 100 pesos.

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  18. Can i use my bdo passbook in any branch of bdo?

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    1. Interbranch use of BDO passbook:
      Yes, but if you withdraw in another branch (other than your branch), you pay 100 pesos.
      If you deposit in a branch in another region or area code, you pay 50 pesos. If your branch is in Metro Manila, and you deposit at any branch within Metro Manila, it's free.

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    2. I also forgot my ATM pin. I opened my Kabayan savings account when I was in Manila. Can I update my passbook here in Hongkong? I want to check also the amount that deposited in my account.

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    3. About BDO Kabayan:
      Sorry you cannot update your passbook over the counter at BDO Hong Kong. If you remember your atm PIN, and if your atm card has a Mastercard logo, you can make a balance inquiry at a Mastercard-linked atm machine there. You can use this BDO Remit Status Inquiry to check your recent remittance.

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  19. Is there an atm which i can update my passbook or i can only do it OTC? Thanks.

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    Replies
    1. Hi bebs_12: You can update your passbook only over the counter.

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  20. Hi! I lost my kbyn passbook and I nver got my atm. Can I ask for replacement on any bdo branch? Cuz it's too far.

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    Replies
    1. Hi Grace Faith, sorry but what I know is that you're not allowed to, as your paper records are in your branch. But try asking the branch near you, if their policy has changed.
      Based on a BDO passbook here with me, what's needed is a notarized affidavit of loss. I don't know if they really require this strictly. Parang they have their own form at the branch and you just sign the form. I hope you can go to your branch asap, specially if you have a big amount in your account and you don't know how your passbook got lost.

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  21. hi, i would like to ask if it is safe to give my account no. and account name sa friend ng friend ko? coz may ipapadala sa kanyang pera pero wala siyang account sa bdo.. bale money transfer lang ang ggwin. passbook lng po ang account ko without atm.

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  22. hi! ma'am,ako po si elsie tanung lang po! panu po kung sa uae nawala yong kabayan passbook tapos nakauwi na po ako ng pinas ok. lang po ba na dito nalang ako sa pinas kukuha affidavit of loss? kya lang hindi ko pa nareport sa bdo na nawawala ung passbook

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  23. hi maam tanong ko lg po nawala ko po kasi ang kabayan atm.ng sister ko nasa kuwait po xa paano po namin makukuha ang pera at ano po ang dapat naming gawin para safe parin po ang pera nya... salamat po...

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    Replies
    1. Lost Kabayan atm: Dapat ang sister mo ang tumawag sa BDO to report the loss, kasi siya ang owner ng Atm. Kung magpanggap ka naman na ikaw yong owner (your sister) para walang international phone cost, baka merong itanong sa yo na personal info for verification purposes na hindi mo alam.
      In the meantime, just pray that no one guesses your PIN. Wala naman sigurong maka-guess sa PIN mo, unless easy to guess ang PIN mo, like 123456 or 654321. BDO phone no. for overseas call: 00-800-8-6318000

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  24. Hi maam ask ko lang po kung paano ko maiupdate yung passbook ko kung ofw po ako? Paano ko po malalaman kung magkano na savings ko?

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    Replies
    1. Hi Marco : You can know your balance at a Mastercard-linked atm there if your atm card has a Mastercard logo and if you have changed your default PIN at a BDO atm when you were in the Phils.
      You can also call BDO 00-800-8-6318000

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    2. I lost my BDO ATM here in Geneva Switzerland and I had been trying to call the given number but it said is a wrong number. I'm a bit upset I don't know what to do.

      Delete

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